How to Avoid and Manage Complaints
Date 05/06/2013
Speaker Laura Malcolm (Professional Support Team, The Law Society of Scotland)
Seminar Details This lunchtime seminar is going to discuss the current processes and recent developments for avoiding and managing complaints. This seminar will also look to address SLCC methodology and sanctions re service, LSS powers and sanctions and Managing quality and handling dissatisfaction/complaints. Laura Malcolm is one of the solicitors within the Professional Support Team at the Law Society; Laura is responsible for supporting the interests of various key groups within the profession. Laura previously spent 4 years working in the Society’s Complaints Investigation Team and in the Regulation Liaison Team, when the SLCC was set up.
Seminar Time 12pm-1pm (registration from 11.45am)
Booking Fee £35 members; £50 non-members; £15 member trainees; £25 non-member trainees
Link to Booking Form

Posted by RFPG on 26 Mar 2013 12:22

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